Refund policy

Custom Products

Because our products are custom-made specifically for each customer, we do not accept returns or exchanges for:

• Custom printed apparel
• Personalized drinkware
• Promotional products
• Team or corporate orders
• Items with customer-provided artwork

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email: info@theinkworks.ca

Include:

• Your order number
• Photos of the issue
• A brief description

If the issue is confirmed, we'll replace the item or provide another appropriate solution.